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Our Salon Policies

To ensure the best experience for all clients, please review our salon policies before booking. Our guidelines cover new client expectations, extension care, appointment deposits, cancellations, and payment terms. These policies help us provide a smooth, professional, and personalized service while respecting everyone's time.

Extension Policy

Hair extensions are an investment that requires proper maintenance and care to ensure their longevity and protect the health of your natural hair.

  • Move-Up Appointments: Extensions must be maintained every 6-8 weeks to prevent damage, tangling, and discomfort. Move-ups help keep the extensions secure and looking seamless.

  • Home Care Requirements: Clients must use salon-recommended professional haircare products to ensure the health of both natural hair and extensions. Avoiding drugstore shampoos, excessive heat, and rough brushing will significantly extend the lifespan of your extensions.

  • Brushing & Styling: Extensions should be brushed daily with an extension-safe brush to prevent matting. Avoid pulling or tugging, especially at the root.

  • Washing Routine: It’s recommended to wash hair 1-3 times per week using sulfate-free products and to fully dry the wefts to prevent moisture buildup, which can lead to damage.

  • Sleeping with Extensions: Always secure hair in a loose braid or ponytail before bed to minimize tangling. Using a silk pillowcase can also reduce friction and breakage.

  • Final Sale Policy: Once purchased, extension hair is non-refundable and non-exchangeable. Every order is custom-matched to ensure the best blend for each client.

Failure to follow proper maintenance can affect the longevity of your extensions and may require more frequent move-ups or replacement.

Payment & Cancellation Policy

A non-refundable deposit is required to book an extension appointment with one of our stylists. If you cancel, you forfeit your deposit and the cost of the hair. If your installation is not scheduled or completed within 90 days, the deposit is forfeited, and the hair remains property of Ayla Mac Hair Co.

 

We use high-quality extension hair exclusively available to IBE stylists, meaning it can only be installed at Ayla Mac Hair Co. and will never be given to clients for self-installation or use at another salon.

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  1. Appointments are confirmed 72 hours in advance. Since the services are reserved for you personally, a cancellation fee will apply.

  2. Cancellations less than 48 hours of your appointment will result in a charge of 50% of the scheduled service cost.

  3. Cancellations less than 24 hours or no-shows will result in a charge equal to the full amount of your scheduled service amount, plus you forfeit your deposit and hair.

  4. Arriving more than 15 minutes late to the appointment, may require rescheduling and I will not be able to accommodate your service. Cancellations due to late arrival will result in a fee equal to 50% of the services booked.

The cancellation policy allows me the time to inform my standby guests of any availability, as well as keeping our scheduled filled, thus better serving everyone.

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By booking an appointment and entering your credit card information, you authorize Ayla Mac Hair Co./Tara Mclaughlin to charge your card for agreed-upon services, purchases and any applicable cancellation fees as listed above.​

New Client Policy

  1. We specialize in luxury extensions and dimensional color services. If your desired look isn’t the right fit for our expertise, we’ll gladly refer you to another stylist. Our team includes trained co-stylists who assist during appointments for efficiency and quality.​

  2. I love capturing transformations, therefore appointments may be documented through photos or videos for educational and marketing purposes. Please notify us before the service begins if you prefer not to be included in social media content.​

  3. Our schedule stays full thanks to our loyal clients, but we welcome new guests whenever possible. If an appointment isn't immediately available, we can place you on a waitlist or connect you with my co-stylist, Christina, for sooner availability. Our priority is ensuring every client leaves feeling confident and cared for.​​​

  4. ​Due to limited space, safety concerns, and respect for other clients, only those receiving services are allowed in the salon.

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Hair Extension Clients

To ensure the best experience and results, all new IBE extension clients must schedule a consultation before booking their first service. This consultation allows us to assess your hair’s current condition, discuss your hair goals, and determine the best approach for your desired look.

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  1. A non-refundable deposit is required at the time of booking to secure your appointment. This deposit will be applied toward your total service cost.

  2. The consultation is mandatory for all new extension clients and must be completed before scheduling an extension installation appointment.

  3. All new IBE extension clients must fill out the required New Client IBE Form before their consultation to provide details on their hair history and goals.

By booking an appointment with Ayla Mac Hair Co., you agree to these policies. These guidelines help ensure fairness for both clients and stylists while maintaining the highest quality of service.

  • What is your extension policy?
    Hair extensions are an investment that requires proper maintenance and care to ensure their longevity and protect the health of your natural hair. Move-Up Appointments: Extensions must be maintained every 6-8 weeks to prevent damage, tangling, and discomfort. Move-ups help keep the extensions secure and looking seamless. Home Care Requirements: Clients must use salon-recommended professional haircare products to ensure the health of both natural hair and extensions. Avoiding drugstore shampoos, excessive heat, and rough brushing will significantly extend the lifespan of your extensions. Brushing & Styling: Extensions should be brushed daily with an extension-safe brush to prevent matting. Avoid pulling or tugging, especially at the root. Washing Routine: It’s recommended to wash hair 1-3 times per week using sulfate-free products and to fully dry the wefts to prevent moisture buildup, which can lead to damage. Sleeping with Extensions: Always secure hair in a loose braid or ponytail before bed to minimize tangling. Using a silk pillowcase can also reduce friction and breakage. Final Sale Policy: Once purchased, extension hair is non-refundable and non-exchangeable. Every order is custom-matched to ensure the best blend for each client. Failure to follow proper maintenance can affect the longevity of your extensions and may require more frequent move-ups or replacement.
  • What is your payment and cancellation policy for extensions?
    A non-refundable deposit is required to book an extension appointment with one of our stylists. If you cancel your appointment, you forfeit both your deposit and the cost of the hair. If you don’t schedule your install within 90 days, you forfeit your deposit, and your hair becomes property of Ayla Mac Hair Co. We use high-quality extension hair exclusively available to IBE stylists, meaning it can only be installed at Ayla Mac Hair Co. and will never be given to clients for self-installation or use at another salon. Life happens, but last-minute cancellations impact the salon. Here's how cancellations work: ​ Appointments are confirmed 72 hours in advance. Since the services are reserved for you personally, a cancellation fee will apply. Cancellations less than 48 hours of your appointment will result in a charge of 50% of the scheduled service cost. Cancellations less than 24 hours or no-shows will result in a charge equal to the full amount of your scheduled service amount, plus you forfeit your deposit and hair. Arriving more than 15 minutes late to the appointment, may require rescheduling and I will not be able to accommodate your service. Cancellations due to late arrival will result in a fee equal to 50% of the services booked. The cancellation policy allows me the time to inform my standby guests of any availability, as well as keeping our scheduled filled, thus better serving everyone. ​ By booking an appointment and entering your credit card information, you authorize Ayla Mac Hair Co./Tara Mclaughlin to charge your card for agreed-upon services, purchases and any applicable cancellation fees as listed above.​
  • What’s the difference between an Elite IBE® Artist and a Certified IBE® Stylist?
    Both Elite IBE® Artists and Certified IBE® Stylists are professionally trained in the Invisible Bead Extensions® method, ensuring seamless, natural-looking results. Elite Artists have completed additional advanced education, but both provide the same high-quality extension services with expert attention to detail. No matter who you see, you’re in great hands!
  • How do I book an extension appointment?
    1. Fill Out the New Client Form – This form helps me understand your hair goals and needs. 1. Book a Consultation – Schedule a consultation through this link and pay the non-refundable deposit. 3. Consultation Day – We’ll chat about your desired look, color match your hair, and go over pricing. 4. Install Day – Your dream hair starts here! I’ll install, blend, and style your extensions. Before you leave, we’ll book your maintenance appointment for 6–8 weeks out. Please make sure you review and understand our Salon Policies before booking your consultation.
  • Will my hair color match my extensions?
    Yes! Your extensions will be custom-colored to seamlessly blend with your natural hair. I use a mix of multiple weft shades to create a perfect match. If necessary, I can also tone or color the extensions for even better integration. Since extensions do not fade like natural hair, I recommend keeping up with your regular color appointments to maintain a consistent look.
  • How many rows should I get?
    1 Row: Ideal for fine hair, adding volume with up to four custom-matched and colored wefts. Includes personalized shaping, blending, gloss treatment, and styling for a seamless finish. 2 Rows: Perfect for fine to medium-density hair, providing length and volume with up to eight custom-colored wefts. Includes personalized shaping, blending, gloss treatment, and styling. 3 Rows: Designed for medium to coarse hair, offering fullness and length with up to twelve wefts (additional wefts may be needed for thick, coarse hair). Includes custom-colored wefts, personalized shaping, blending, gloss treatment, and styling for a flawless result.
  • What is a weft?
    A weft is a section of hair extensions that is sewn or bonded together at the top. Invisible Bead Extensions (IBE) use hand-tied and micro wefts that are lightweight, flexible, and blend seamlessly with your natural hair. These wefts are installed using a bead-and-thread method that ensures a secure, comfortable fit without damaging your natural hair.
  • What is the maintenance for hair extensions?
    Regular maintenance is essential to keep your extensions looking flawless and to protect the health of your natural hair. Move-up appointments: Your extensions need to be adjusted every 6–8 weeks to prevent tension and ensure proper placement. At-home care: Brush daily with an extension-safe brush to prevent tangling. Use a sulfate-free, moisturizing shampoo and conditioner (apply conditioner from mid-length to ends, avoiding the beads). Avoid excessive heat. Always use a heat protectant when styling. Tie your hair in a loose braid or ponytail before sleeping to minimize tangling. Avoid heavy oils or products near the roots, as they can loosen the wefts. Following these guidelines will help extend the life of your extensions and keep them looking natural.
  • How often will my hair need to be replaced?
    The lifespan of your extensions depends on how well you care for them. On average, hand-tied and micro wefts last 6–12 monthswith proper maintenance. Factors that affect longevity: At-home care: Using professional, sulfate-free products and avoiding excessive heat styling will extend the life of your extensions. Lifestyle: Frequent swimming, sweating, or exposure to hard water can cause faster wear. Regular maintenance: Keeping up with 6–8 week move-up appointments ensures your wefts stay in good condition and reduces shedding or tangling. If you take great care of your extensions, you may be able to reuse them for a year or longer before needing new hair.
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